Deploy Self-Service Applications (IVR) to Optimize Operational Efficiency and Enhance Customer Experience
Customer engagement has transformed traditional self-service applications and assisted service been offered for a single customer touch-point (voice, web, mobile, and social) to multichannel self-service applications. I-softinc Interactive Voice Response Systems provide effective self-service application and intelligent call routing functionality. Self-service applications deployed for specific touch-points are inconsistent and self-directed, and quite often direct customers to random journey of assistance.
I-softinc multichannel self-service approach delights customers while driving better business outcomes, more sales, better customer experience, and minimizing operational costs. Multichannel self-service seamlessly connects multiple channels of communication, enhancing the customer experience across service delivery, by presenting customer context in his/her choice of channel from the assistance of other touch-points. This assurance that self-service assistance is consistent across all channels generating positive experience. I-softinc IVR system enables businesses to cost-effectively deliver personalized communications to customers (announcements, surveys, polls, reminders, alerts, etc.), creating engaging outbound campaigns without the assistance of agents if necessary.
Ideal for customer service, inbound and outbound campaigns, I-softinc IVR can be customizable to business needs and requirements. The interactive voice response platform is also equipped with industry-specific IVR flows making it easy for organizations to deploy the IVR platform with ease.
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They have been able to meet and exceed our expectations. Our experience with i-softinc is excellent I recommend them to any other company Thank you i-softincMr CLARK
i-softinc was extremely professional, responsive and flexible to all our project needs. They are indeed one of the best development teams we have worked with over 8+ years of operations Thank you i-softincMr REYES
Excellent job, they are a great company , they are smart. I-softinc has great project managers and executive, they understand what company needs, they are clever and deliver the work, they are good with serves, coding, Php and CMS/Framework, you can rely on them Thank you i-softincMr CRUZ