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INTERACTIVE VOICE RESPONSE IVR

Deploy Self-Service Applications (IVR) to Optimize Operational Efficiency and Enhance Customer Experience

 

Customer engagement has transformed traditional self-service applications and assisted service been offered for a single customer touch-point (voice, web, mobile, and social) to multichannel self-service applications. I-softinc Interactive Voice Response Systems provide effective self-service application and intelligent call routing functionality. Self-service applications deployed for specific touch-points are inconsistent and self-directed, and quite often direct customers to random journey of assistance.

 

I-softinc multichannel self-service approach delights customers while driving better business outcomes, more sales, better customer experience, and minimizing operational costs. Multichannel self-service seamlessly connects multiple channels of communication, enhancing the customer experience across service delivery, by presenting customer context in his/her choice of channel from the assistance of other touch-points. This assurance that self-service assistance is consistent across all channels generating positive experience. I-softinc IVR system enables businesses to cost-effectively deliver personalized communications to customers (announcements, surveys, polls, reminders, alerts, etc.), creating engaging outbound campaigns without the assistance of agents if necessary. 

 

Ideal for customer service, inbound and outbound campaigns, I-softinc IVR can be customizable to business needs and requirements. The interactive voice response platform is also equipped with industry-specific IVR flows making it easy for organizations to deploy the IVR platform with ease.

 

 
 

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